Frequently Asked Questions
Everything you need to know about shopping with EQVVS.
What is your standard shipping policy?
We offer standard and express shipping options. Most orders are processed within 24 hours, and UK standard delivery typically takes 2-3 working days. International shipping times vary by location.
How do I return an item for a refund?
You can return any unworn, unwashed items with original tags attached within 14 days of receipt. Simply use our online returns portal to generate a label and drop your package at a designated point.
Are the products on EQVVS authentic?
Yes, we are an authorized retailer for every brand we stock. All products are 100% authentic and sourced directly from the official brand manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and Clearpay, as well as PayPal and Apple Pay.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.
How do I know which size to order?
Each product page features a specific size guide to help you find the perfect fit. If you are between sizes, we generally recommend checking the brand-specific fit notes provided in the description.